It is not possible for businesses to answer their customers queries all the time. Are you facing the same and occupied enough to have a direct conversation with all your customers? Well, including chatbots in your mobile application can do wonders. If you’re looking forward to introducing the chatbot feature for your application, reach out to a top chatbot-app development company for proper guidance. Also, this article has got all the necessary information you might need to know. So, keep reading!
Before getting to know about how bots can benefit your business, it is essential to know the right meaning of the term. So, what are chatbots?
A few modern tools have hit the market,that are designed in a way that has simplified the human-machine interaction. These tools include chatbots and smart audio assistants used on a website, an application, messengers, etc. In simple words, a chatbot is an AI software that can stimulate a conversation with a user in ordinary language, just like a human being.
Do you know?
The revenue of the chatbot industry is likely to rise up to $9.4 billion by 2024.
Does Your Business Require a Chatbot?
Businesses have started understanding the need to adopt modern technology and techniques. Therefore, chatbots are important for entrepreneurs trying to upgrade from traditional methods of working.
Notably, after the pandemic happened, about 95% of online businesses realized the need to use ‘chatbots’ for interaction with their customers. Not only this, but it reduces the chance of human error as bots have a wide knowledge base and speed.
Furthermore, bots can save you from the headache of keeping an eye on different departments, including sales channels, customer support, user support, and more.
Types of Chatbots
It is essential to mention that there are two types of chatbots:
AI-Powered Chatbots and Rule-Based Chatbots.
AI-Powered Chatbots
AI-Powered chatbots are the ones following the approach of Natural Language Processing. It is built using Artificial Intelligence that uses natural language for communication with the customers. Notably, a chatbot is taught about responding to the customers during its development process, and to analyze data automatically.
Rule-Based Chatbot
These chatbots work according to a specific set of rules. In simple words, the user interaction is managed by offering specific options, from which the customers can pick the right one and the conversation moves ahead in the same manner. The functioning of a rule-based chatbot is simple and straightforward, ensuring guaranteed response.
Building a Chatbot from Scratch
The difficulty of building a chatbot depends upon the approach you opt to build for your business. Notably, there are two approaches you can follow to build a bot from scratch: Do-it-yourself procedure and Outsourcing chatbot development.
Do-It-Yourself Procedure
The do-it-yourself procedure is an in-house approach, and to build a bot from scratch, you’ll need to follow a few steps. Therefore, the steps are as follows:
1. Form a collaborative team: Forming a team consisting of members with different work niches, like programmers, creatives, and more, will help the business achieve its objective in no time.
2. Clarity of goals and objectives: The company must have answers to questions like “What’s the objective of building a chatbot?” or “What are the benefits that the company is looking forward to reap by using chatbots?”
3. Know your users: Having knowledge about the users of chatbot will help the business in building a conversational solution.
4. Assign human personality to the tech: The whole point of using a chatbot is to offer an experience that would let your users feel as if they’re talking to another human being. Giving a touch of human personality to the bot will make your job easier.
5. Determining the process: This step involves determining all the possible conversations that can happen. Every human-machine response has to be considered.
6. The development testing stage: Once the plan has been formed, bot development will take place. The team will work together and provide their inputs for the development of a successful chatbot, after which comes the testing stage.
7. Analysis and update: Once the bot starts working, it has to be updated regularly by analyzing data.
Outsourcing Chatbot Development
Programming languages such as Ruby, Node JS, or Python are essential to build a chatbot from scratch. Though there are other languages like Java that the chatbot app developers can use, but they don’t support all the platforms.
You need to know about two very important concepts for outsourcing chatbot development. These concepts are ‘Natural Language Processing(NLP)’ and ‘Machine Learning (ML).’
- Natural Language Processing (NLP)
Being a branch of AI, NLP allows you to develop bots that have the potential to understand the language used by human beings. Not only this, but such bots are able to formulate a reply as well. Notably, an NLP system is manually programmable.
- Machine Learning
In addition to NLP, Machine Learning is another AI branch that consists of techniques that help machines in automatic learning.
Wrapping Up
Interacting with your customers is an opportunity to change their assessment of your business, and there’s nothing better than robots in ensuring the same. Furthermore, AI and ML-based tools can bring you advantages if used correctly.
If chatbots seem like a great option for your business that could also improve consumers’ experience, why not adopt the same? Connect with a chatbot app development company and get improved results in no time.
